Kalfire warranty cover depends on the fuel type and the model you choose.

Kalfire E-one electric holographic fireplaces — 5-year warranty, or up to 10,000 burning hours, whichever comes first. The optional Atmos Heating element is covered separately under a 2-year warranty.

Kalfire gas and wood-burning fireplaces — Manufacturer warranty period generally ranges from 2 to 5 years, depending on the specific model and components.

Please keep your proof of purchase and check the full Kalfire terms and conditions for complete details. As an approved Kalfire retailer, your purchase qualifies for the warranty cover outlined above.

Please note – registration is not required for the standard 1 year guarantee. For more information, please see the terms and conditions further down this page. The serial number can be found behind the front facing glass, on the left side, underneath the top panel.

5 Year UK Guarantee – We offer the opportunity to extend your guarantee to 5 years when you place your order via an approved stockist in the UK. This is provided as a premium service which is available to purchase. Upon purchasing this, a unique code is provided which needs to be entered upon registration of your Guarantee in the form below. Normal Terms & Conditions apply.

Every Clock stove comes with a standard 12-month warranty on the stove body. Register your new appliance within 60 days of installation and we will extend that cover to 7 years for added peace of mind.

7-year extended warranty — Available when your stove is purchased through our approved dealer network and installed by a registered HETAS or OFTEC installer. The warranty starts from the date of purchase, applies to the original purchaser only, and is not transferable. Please keep your dated proof of purchase safe.

To keep your warranty valid, the stove must be serviced regularly by a qualified service engineer and used in line with the manufacturer’s instructions. If you are planning a self-install, you must provide a copy of your Building Control Certificate sign-off when registering.

Consumable parts such as fire bricks, glass, log retainers, grates, rope seals and paint are not covered under warranty. Replacement items are available from our spares section.

All Solution Fires come with a standard 2 year warranty when purchased from an authorised retailer. Year 1 covers parts and labour. Year 2 covers parts only. Warranty starts from the date of purchase, not the date of installation, and you will need a valid proof of purchase to make any claim.

To keep your fire operating at its best, please follow the cleaning, service and maintenance instructions in your user manual.

2 year standard warranty — valid for purchases made from 1st December 2023. Purchases made before this date come with a standard 1 year warranty unless registered for the 2 year extended warranty. A copy of your extended warranty certificate will need to be provided for any claim.

Platinum Warranty Plan — For a one-off payment of £99, you can upgrade to our Platinum Warranty Plan. This gives you an additional one year of labour cover and three additional years of parts cover. You must register within 60 days of the purchase date to take advantage of this offer. Please see the terms and conditions for full details.

All Heta stoves come with a clear, tiered warranty so you know exactly what is covered and for how long. Your warranty cover begins from the date of sale by an approved dealer and is split across the stove body, finishes and consumable parts.

5-year warranty — Covers general manufacturing defects and the firebox, giving you long-term protection on the core construction of your stove.

1-year warranty — Covers paint adhesion defects from the original purchase date.

3-month warranty — Covers consumable components such as seals, glass and vermiculite panels from the date of sale by the dealer.

Please retain your proof of purchase and check the full terms and conditions for full details. As an approved Heta DK retailer, your purchase qualifies for the full warranty coverage outlined above.

RAIS warranty cover depends on the type of fire you choose.

Wood-burning stoves and inserts — 5-year warranty from the date of installation, covering the stove body and general manufacturing defects. Some parts may carry a basic 2-year minimum.

Gas fireplaces — 2-year warranty on the fireplace itself, and 5-year warranty on the gas fireplace cabinet.

Extended warranty — You can increase total cover up to 8 years by registering your new wood or gas stove on the official RAIS website after purchase.

Please keep your proof of purchase and check the full RAIS terms and conditions for complete details. As an approved RAIS retailer, your purchase qualifies for the warranty cover outlined above.

Every Decoflame fire comes with a 2-year standard warranty from the date of delivery to you. This covers the fire and its core components against manufacturing defects under normal use.

5-year extended warranty — Selected Decoflame models can be upgraded to up to 5 years cover when properly registered with the manufacturer after purchase. Please check the product details or ask us if your model qualifies.

Support and claims — If you need help troubleshooting an issue or want to start a warranty claim, you can submit an assistance ticket directly through the Decoflame Service and Support portal.

Please keep your proof of purchase, delivery note and any registration confirmation safe, as you will need these to make a claim.

Your Aduro stove is covered by local consumer sales legislation from the date of purchase, giving you standard protection against manufacturing faults.

5-year extended warranty — You can extend cover to 5 years on standard Aduro wood-burning stoves by registering your stove within 5 months of the purchase date. You must keep your original receipt to qualify.

Important exclusions — The 5-year extension applies to standard Aduro wood-burning stoves only. It does not cover pellet or hybrid models, or Asgård and Baseline stoves.

Support and claims — If you need help or want to make a warranty claim, please visit the Aduro warranty registration and support page.

Please retain your proof of purchase, delivery note and registration confirmation, as you will need these for any claim.