Fabulous family run company, friendly and super knowledgeable. Love our new stove and can't help lighting it, even on the warm days. Thank you Henry and team.
Response from Marlow Stoves
Hello Jessica, Thank you for the lovely review! It was a pleasure to work with you guys and hope that you enjoy your stove for many years! :) Thank you, Sheryl
Marlow Stoves did a great job, sales service most professional and the installation team were very efficient, informative, service minded and courteous. Highly recommended!
Response from Marlow Stoves
Thank you for your kind review.
Really pleased with our shiny new stove from Marlow Stoves.
Complete hassle free process from start to finish, we really didn't know what we wanted or what options were available so Henry took the time to talk us through the options and answer our rookie questions.
Installation was also hassle free, a team of 3 turned up at 9am and were finished by lunchtime, including a demonstration of use and knowledge transfer. Plenty of dust sheets were used and they thoroughly tidied up so other than a nice new shiny stove, you wouldn't have known they had been here.
A big thumbs up and thanks to Henry and his crew..
Gareth
Response from Marlow Stoves
Hello Gareth, Thank you for your lovely review! :) Hope you enjoy your stove for many years to come! :) Thank you, Sheryl
Response from Marlow Stoves
Thank you for your 5* review.
Very positive experience from start to finish - all at Marlow Stoves were helpful, friendly and professional. Communications were great and responses to queries were prompt. We had very helpful advice during our visits to their showroom and the installation (chimney lining, chamber enlargement, hearth replacement, stove fitting, replastering and beam fitting) were all done smoothly, cleanly and to a high standard. Looking forward to winter now. Absolutely recommended! Thanks Marlow Stoves!
Response from Marlow Stoves
Thank you for your kind words, I'll make sure to pass them on to the team. Enjoy your warm winter evenings and let us know if we can be of any further help.
After an absolutely awful experience with Cookham Stoves we were overjoyed and could not be happier with the service we received from the entire team at Marlow Stoves.
From the first warm welcome in their showroom, to the team coming out to measure up and then install our stove and the work to finalise the project such as the plastering and installation of the mantle piece - this team delivered a 5* service across all aspects.
A big thank you to the whole team - we'll be sure to recommend you!
Response from Marlow Stoves
Hi Claire, thank you for choosing Marlow Stoves and taking the time to write us a review. It's much appreciated.
Marlow Stoves did a fantastic job of laying our hearth and installing our log burner. They made the process very easy and, despite issues with their suppliers, went above and beyond to make sure we had a log burner in time for Christmas. The team in the office and the installation team have both been fantastic; very professional, helpful and communicative. Can't recommend them highly enough!
Response from Marlow Stoves
Thank you for your kind review.
Marlow Stoves provided a fantastic service from the initial survey to installation and aftercare. Henry Folley came to our house to do the survey and discuss the best options for us, then throughout the process, we were kept informed of the progress of our order and installation date. On the day of installation, Henry and his team arrived at the time stated, they covered the entire room with dust sheets and plastic covering, before they started the installation. The installation went smoothly without any issues and once completed the house was left spotless. Henry then showed us how to light the stove and recommend firelighters and suppliers of kiln-dried logs in the area.
As stated before it was a fantastic service.
Response from Marlow Stoves
Hi Warren, thank you for taking the time to write us such a lovely review. Enjoy the stove and let us know if we can help again in any way.
Marlow Stoves have supplied and fitted four gas stoves for me - RAIS, Chesney and Stovax brands. They've also supplied bespoke marble and metalwork. The team have worked with me through a long renovation and have been absolutely fantastic, despite numerous challenges along the way. They're knowledgeable, honest and get the job done properly. If you need a stove, I wouldn't look anywhere else. Thank you to Henry, Lucie, James and all the fitters.
Response from Marlow Stoves
Thank you Susanna, it was a pleasure to work with you on such an incredible project
Exceptional service from start to finish. I have used them multiple times and will use them again!
Response from Marlow Stoves
Thank you for your kind review. We look forward to working with you again.
We cannot recommend Marlow Stoves highly enough. After finding out we had a leaking chimney we started looking around for a solution. We visited Henry at Marlow Stoves to get ideas. After selecting the Pevex Serenity 50 multi fuel stove, the team came to survey, quote and install. Very tidy and no disturbance during the installation. We are very pleased with the result and look forward to the winter fires.
Response from Marlow Stoves
Hello Gareth. Thank you for the lovely review, it was a pleasure to work with you :) We hope you enjoy using your stove for many years to come! :) Thank you, Sheryl
Very happy with the service from start to finish. Helpful with advice on choice of wood burner, installation team friendly, efficient and very tidy. Would definitely use again.
Response from Marlow Stoves
Thanks Kari, your review is much appreciated. Do let us know if you need anything further.
I had a HETAS wood burning stove fitted with hearth and mantel. Gareth and the team were extremely professional and friendly. They cleaned up everything after installation and left the site very tidy. They explained how to use the stove and how to clean it at length. I love the wood burner and based on my experience of Marlow Stoves from discussing my needs to ordering and installation I would definitely recommend this company and would not hesitate to use them again.
Response from Marlow Stoves
Thank you Helen, I've passed your comments on to the team. It's always lovely to hear positive feedback
James and Emma both went above and beyond in sourcing and supplying 2 stoves for me. I had a tight time schedule in order to receive the stoves, thanks to their amazing efforts they were received and installed on time.
Response from Marlow Stoves
Thanks Chris, we're very pleased we were able to help. Thank you for your custom.
A great big thank you to Lucie, Henry and the team for their guidance and patience in helping me to find the perfect Woodburner. They listened to what I wanted, delivered and installed in a very professional manner. So happy with the installation and would certainly recommend to anyone thinking of buying a Woodburner.
Response from Marlow Stoves
Thanks Trish, please let us know if you need any further assistance
The team did a fantastic job fitting our Contura wood burner. It has completely transformed the room. Lucie put the effort in so we weren’t badly delayed due to Covid disruption. The fitting team were very professional and tidy. I’d highly recommend them.
Response from Marlow Stoves
Thank you for your kind review and recommendation
An excellent service all round. Punctual, clean and efficient. I am very happy with my new stove. Thanks
Response from Marlow Stoves
Thanks Miles. Enjoy your stove and let us know if you need anything.
Excellent installation - neat and tidy, friendly… fabulous job - showed us how to use our stove… really looking forward to using it in Autumn.
Response from Marlow Stoves
Thanks again Philip, let us know if you need anything else.
Great products, and staff
Response from Marlow Stoves
Thank you Adrian, much appreciated from us all.
We had our beautiful Contura soap stone log burner installed yesterday by a team of three who did an absolutely sterling job. They explained everything they were going to do along the way. They were very respectful of our house. Everything was covered properly and any mess was cleaned up before they left. Once the burner was installed they explained clearly how to maintain it and how to use it. Perfect, we are all set for winter now and can't wait to use it.They were also very polite and didn't stop working until the job was complete. The communication with the shop itself has been fantastic. They are so obliging and can't do enough to help. I highly recommend this store.
Many thanks to all at Marlowe Stoves
G & D O'Callaghan
Response from Marlow Stoves
Hi Gloria, many thanks for your custom and kind words.
We had a great experience with Marlow Stoves from start to finish. The whole team that we dealt with - Henry, Lucie, Galveston and Gareth - were all very friendly and helpful. They gave us useful recommendations from our requirements, but with no hard sell. The price was very reasonable, the installation into our existing fireplace was speedy and issue-free, and we’ve been enjoying the fire ever since now that the cold winter has arrived!
Response from Marlow Stoves
Thanks Mike, your comments are very gratefully received.
Excellent local business with a great selection of stoves. Friendly, knowledgeable and professional service, with helpful advice and no pressure. A pleasure to deal with and I’d happily recommend Marlow Stoves to anyone looking for a new stove or fireplace in the Marlow area.
Response from Marlow Stoves
Thank you for the amazing review, Roman! We really appreciate it! 🔥
5 star service and delivery.
Clear invoice.
Clean, tidy, accurate and attention to details from the installing crew.
! Beyond this, I would like to highlight that the team had to face unexpected challenges during installation and they were tackled with diligence too,
Response from Marlow Stoves
Thank you so much, Yves! It was a great project to work on, and we’re really pleased we could overcome the unexpected challenges and get everything sorted quickly. We really appreciate your lovely feedback and look forward to seeing some Christmas pictures! 🎄🔥
From start to finish, I was super impressed with the team at Marlow Stoves. Everything was done in an extremely friendly, fast, clean and efficient manner. I can highly recommend them
Response from Marlow Stoves
Thank you Jan. We're so pleased you're happy with the upgrade to your fireplace surround and appreciate your recommendation. Enjoy the new look! 😊
We absolutely love our Rais Q Tee C stove from Marlow Stoves. We wanted something that was more Scandi than cottage and this one definitely hits the brief.
Solid quality both of the stove and seller! The installation was timely, spotless and carried out very professionally by Gav, Harry and Garreth.
Very high service level throughout!
Response from Marlow Stoves
thank you fro the lovely comments. We love the RAIS Q-Tee C too! Excellent choice.
Just had Marlow Stoves fit a Jotul wood-burner into our TV 'snug-room'. The chaps who fitted it were very professional and efficient. The cast iron stove along with stainless steel flue look great. I'd recommend them to anyone who asks!
Response from Marlow Stoves
Thanks for your recommendation and 5* review
Very knowledgeable and helpful team. Really helpful to see all the options together.
Response from Marlow Stoves
Thank you for your review. We're glad you found the team knowledgeable and helpful. Being able to see and compare all the options in one place is a big part of the showroom experience, so it's great to hear you found it useful. We appreciate your feedback and hope to help again in the future! 😊
A very big thank you to Marlow Stoves and their awesome team of installers. The guys were very thorough and professional, made sure all my furniture was covered in dust sheets and took great care in ensuring all dust was extracted outside. Cleaned up everything once the installation was complete. Gareth took time to explain the efficient operation of my new stove and answer all my questions. I'm really happy with the result and cannot recommend them enough!
Response from Marlow Stoves
Thank you Julie, enjoy your stove and let us know if you need anything.
Although some technical issues were faced these were overcome in fitting our Contura Stove. Gav, Gareth and Gary treated our home respectfully taking care protecting our furniture and cleaning up.🙌
Response from Marlow Stoves
Thank you for your kind review, it is much appreciated.
The three G's as I will call them (Galveston, Gareth and Glen) recently installed our log burner. I was so impressed with their work ethics, knowledge and politeness. Before contacting Marlow Stoves I read a review where the person said he had numerous quotes and wished he had just gone direct to Marlow Stoves. That review influenced my decision because that is what I did. I had no price comparison because dealing with Henry and the showroom team I felt reassured I was making the right choice.
Response from Marlow Stoves
Hi Kathy, thank you for your kind words. We really appreciate your support.
Do let us know if we can be of any further assistance in the future.
We have just had a Contura wood burning stove fitted and are absolutely delighted with it. Galveston and Harry did a superb job, they are super friendly, professional , efficient and excellent workers.
Well done guys it was a pleasure to have you work in our home.
Response from Marlow Stoves
Shelley, thank you for your glowing review. It really means a lot to us all. We hope you enjoy your stove for many seasons and hope to work with you again. All the team at Marlow Stoves
Marlow Stoves recently supplied and installed our new cast iron stove, arriving as agreed and completing the work in a clean, professional and friendly manner in only five hours, including a really useful "how to light and use" tutorial. We chose them to have local expertise and service, and have not been disappointed, finding all the team to be well-informed, open and helpful. They supply and support a wide range of products, accessories and services' and we have had great value for money and a very high level of customer service. We are delighted with their input and would recommend them to all, wholeheartedly.
Response from Marlow Stoves
Anthony, thank you for your kind words. Do let us know if we can be of any further assistance
As always we had a really good experience with the team at Marlow Stoves. They gave excellent advice on choosing the right stove for the space and there quote was very competitive. Lucie was also really flexibility around installation dates which help to keep our project on program. Thanks guys!
Response from Marlow Stoves
Thank you for your kind review.
I think it’s probably fair to say that our fireplace wasn’t the easiest of installs but the guys at Marlow Stoves smashed it out of the park! We really felt like we were their only customers, every step of the way we were kept informed and felt truly valued. I’m already raving about our new stove to anyone who’ll listen. Both myself and my partner are very happy and spend hours sitting in front of it, mesmerised by the flames. I can’t recommend Marlow Stoves enough!
Response from Marlow Stoves
Hello Oliver, thank you so much for the amazing review! Your fireplace definitely made the boys use their brains!! Hope you enjoy using your stove :D
Sheryl
The whole team at Marlow Stoves were brilliant for us. Henry with all his knowledge helped us understand how and what would work in our space, Lucie went beyond office hours to make sure we had the stove we wanted quickly, and the install team were great, professional, courteous (they even entertained my curious young sons) delivering a high standard of work and talking me through everything. Thank you from happy (toasty) customers.
Response from Marlow Stoves
Hi Amelia, thank you for your kind review. Enjoy the fire and let us know if you need anything else. All the team at Marlow Stoves
i would highly recommend this company, they provided a professional, personal and friendly service with a wonderful end result.
Many thanks to the team... Louise.
Response from Marlow Stoves
Hiya Louise, thank you so much for the lovely review! The stove looks amazing! Hope you enjoy! Sheryl
Response from Marlow Stoves
Thank you for the review Peter, we love a 5* :)
Not actually bought anything yet (but about to place an order today for a Kamado Joe BBQ). All I can say is that up to this point the customer service has been fantastic; fast and attentive responses to questions, a willingness to help and absolutely no pressure at all. Someone else has written how they felt like their only customer with the way they were treated and the time spent. I already feel like that and have so far only been getting a quote from them. It has been a pleasure thus far, hopefully the ordering and installation will be equally as good but based upon experience thus far I have no doubt at all that they will maintain their level of service. Your competitors could do with taking a leaf out of your book. Thank you.
Response from Marlow Stoves
Duncan, what can I say? Thank you for being the best customer ever. We've been completely let down by the supply chain issues, but we will get there. Give us a call when ever you need. James, Marlow Stoves 01628 290142
Excellent company to work with first class service from start to finish. They arrived on time, protected everything, sheeted up everything and left the house absolutely spotless after the installation and chimney sweep!
A professional service and team.
Response from Marlow Stoves
Thank you for the great review Sebastian ! much appreciated 🤩
Excellent service from Start to finish. Sheryl and Henry have both been very responsive and patient. The fitters Calv and Alex were very polite and respectful of our lounge while removing our old fireplace. Highly recommended.
Response from Marlow Stoves
Hiya Will. Thank you for your review :) I've passed your review onto the boys who were very grateful for your kind words. Hope you enjoy your stove for many years to come! :) Thank you again, Sheryl
They know their stuff. Great service and the stove works well. Everything was tidied up and left spotless at the end of the installation. Thanks.
Response from Marlow Stoves
Hi Mark, thanks for your kind words and choosing to work with Marlow Stoves. We were very pleased with the result.
We were both very happy with the work done. Harry and Gav were both very friendly and good at answering our questions. There were a few issues with the way the old stove had been installed and they sorted these out.
Response from Marlow Stoves
Thank you Peter, all in a days work. Please let us know if we can help again. The Marlow Stoves Team.
Great service from Marlow Stoves all the way from advice about the most suitable wood burning stove to the professional and efficient installation.
Highly recommend
Response from Marlow Stoves
Thank you for your kind review. It's greatly appreciated.
Highly recommend Marlow Stoves. Incredibly professional and very helpful from start to finish. Helped identify deficiencies with our chimney and stove and arranged to have these sorted in a timely manner.
Response from Marlow Stoves
Thank you, Daman, for your kind review. We're so pleased we could help and get everything sorted for you. Identifying and resolving the issues with your chimney and stove was an important part of the project, and it's great to hear you were happy with the service throughout. Your new stove has definitely brought new life to the fireplace—we hope you enjoy it for many years to come! Lucie 😊
Harry and Galviston were very professional installing and checking the log burner covered all the furniture and made sure the site was clean and tidy when they left. They also explained the operation of the log burner very clearly and made sure we were OK with it.
Response from Marlow Stoves
Thank you for your kind review.
Fantastic choice of stoves. Lucie was really helpful and there was so much choice of stoves and beams / surrounds. We're really happy with both choices and the service was great - installation was quick and the installers were very pleasant and informative.
Response from Marlow Stoves
David, thank you for sharing your experience. We look forward to working with you again in the future.
From all of the team at Marlow Stoves.
We have just had our stove installed and absolutely love it. Apart from the beautiful end product - the best things about the process was the people we interacted with at Marlow Stoves - from Henry in the shop, to the installers Gareth and Galviscon (I hope I have spelled that correctly!), and Oli. A wonderful service, thank you
Response from Marlow Stoves
Thank you for your lovely review, we're so pleased that you like it.
Marlow Stoves team is very professional and provided super efficient service. The team answered many of my questions with lots of patience. Highly recommended!
Response from Marlow Stoves
Hi Cheryl, thank you for your kind review and your own patience in the project. We're very pleased with how it turned out.
The guys were so professional and helpful. They were quick and efficient and they explained everything in detail. Would highly recommended.
Response from Marlow Stoves
Thank you Lee, let us know if you need anything else.
Response from Marlow Stoves
Thank you for your kind review David
